Return policy

At Peviq, we’re passionate about providing premium products for you, but we know that sometimes things don’t work out as expected. That’s why we offer a 30-day return and refund policy to ensure you’re completely happy with your purchase. If the product isn’t a perfect match for you, we’re here to assist you!

Eligible Returns
To qualify for a return, your item must meet the following conditions:

  • The product must be in unused, new condition with all original tags, packaging, and accessories.
  • Returns must be initiated within 30 days from the date your order was delivered.
  • Customized or personalized items are not eligible for return, unless they arrive defective or incorrect.
  • Clearance or final sale items are not eligible for returns.

How to Process a Return
To begin the return process:

  • Contact us at [email protected] with your order number and a brief explanation of why you wish to return the item.
  • After reviewing your request, we’ll send you a return confirmation along with detailed instructions on how to proceed.

Refund Details
Once we receive your returned item, our team will inspect it. Here’s what you can expect:

  • Refunds are generally processed within 12 business days after we receive and review the return.
  • The refund will be credited to your original payment method. Please note that refund processing times may vary depending on your bank if you paid by credit card.

Important Notes:

  • Original shipping fees are non-refundable unless the return is due to our mistake (such as defective or incorrect items).
  • To ensure a faster resolution, include all relevant order and shipping details when contacting us.
  • If the return is due to a change of mind or other consumer reason, the customer will be responsible for return shipping costs, determined by the shipping service provider. If the return is due to an error on our part (e.g., damage or incorrect product), we will cover the shipping costs.

Exchanges
If you’d like to exchange your item for a different size, color, or style:

  • We recommend placing a new order for the desired product and returning the original one. This helps to speed up the process and ensures you get the correct item without delay.

Damaged or Defective Products
We take quality seriously and stand by every product we offer. If your item arrives damaged, defective, or incorrect:

  • Contact us right away with photos of the issue.
  • We will provide a replacement or full refund, including covering return shipping costs at no extra charge to you.

Why Shop at Peviq?

  • Hassle-Free Returns: Your satisfaction is our priority.
  • Responsive Support Team: We’re here to help you through every step of the return process.
  • Quality Assurance: We stand behind every product we sell.

Have Questions or Concerns?
Feel free to reach out to us at:

We aim to ensure a smooth and stress-free shopping experience for both you and your beloved pet. Thanks for choosing Peviq!