FAQs

1. What types of backpacks does Peviq offer?

We specialize in transparent backpacks, laptop backpacks, and travel backpacks designed for style, durability, and functionality.

2. Do you offer free shipping?

Yes! We provide FREE standard shipping to the United States (USA) only.

3. How long does shipping take?

  • Processing Time: 1-3 business days
  • Delivery Time: 7-15 business days (varies by location)
  • Cutoff Time: Orders placed after 2 PM (PST), Monday to Friday, will be processed the next business day.

4. Do you ship internationally?

Currently, we ship to the USA. For other countries, please check with our customer support team for availability.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment. If you haven’t received tracking details within 3 business days, contact us.

6. What is your return policy?

We offer a 30-day return policy. You can return unused items in their original packaging within 30 days of delivery. To start a return, contact our support team.

7. How do I request a refund?

To request a refund:

  1. Email [email protected] with your order details.
  2. We will provide return instructions.
  3. Once we receive and inspect the item, refunds are processed within 10 business days to your original payment method.

8. Do I have to pay for return shipping?

  • Free Returns: If the item is defective, damaged, or incorrect.
  • Customer-Paid Returns: If returning due to a change of mind, wrong size, or other personal reasons.

9. Can I exchange my item?

We accept exchanges for defective or incorrect items. If you want a different style or color, please return the original item and place a new order.

10. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other major payment methods at checkout.

11. Do you offer bulk or wholesale orders?

Yes! For bulk or wholesale inquiries, please email [email protected] with details, and our team will assist you.

12. How can I contact Peviq customer support?

For any questions or support: