Privacy policy

This Privacy Policy outlines how Peviq (referred to as "the Site", "we", "us", or "our") collects, uses, and shares your personal data when you engage with our services, make purchases from https://peviq.store/ (the "Site"), or otherwise communicate with us related to our services (collectively referred to as the "Services"). In this Privacy Policy, "you" refers to the user of our Services, which includes customers, visitors to our website, and any other individuals whose personal information we have collected.

Please take the time to read this Privacy Policy. By using or accessing our Services, you consent to the collection, use, and sharing of your information as described in this policy. If you disagree with any part of this Privacy Policy, please refrain from using our Services.

Modifications to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other legal, operational, or regulatory reasons. The most current version will be posted on our Site, and the "Last Updated" date will be updated accordingly. If necessary, we will take steps to comply with applicable laws regarding notice of changes.

How We Collect and Use Your Personal Information
To offer our Services, we gather and have collected personal information about you from several sources, as described below. The types of information we collect and how we use it depend on how you interact with us.

In addition to the specific uses mentioned below, we may also use the information we collect for purposes such as communication, service improvement, legal compliance, enforcing terms of service, and protecting both our rights and those of our users.

Types of Personal Information We Collect
The kind of personal information we collect depends on how you engage with our Site and Services. "Personal information" refers to data that can identify, relate to, or describe you. Below are the categories of personal information we collect:

Information You Provide Directly
We collect information you voluntarily share with us through our Services. This includes:

Contact details such as your name, phone number, email address, and physical address.
Order details, including your shipping and billing address, payment details, email address, and phone number.
Account information like your username, password, security questions, and other data necessary for account protection.
Customer support information, which includes any details you provide in communications with us (e.g., when you send us a message via the Services).

Please note that some features may require you to provide certain personal data. If you choose not to do so, you might not be able to use those features.

Information About Your Usage
We also automatically gather data about how you interact with the Services ("Usage Data"). This may include using cookies, pixels, and similar technologies to collect information like:

Device details (e.g., type and operating system)
Browser information and network connection data
IP address and other usage details related to your interactions with our Site

Third-Party Information
We may also receive data about you from third-party sources, such as:

Service providers like Shopify that help us operate our Site and Services.
Payment processors who handle your payment information, including bank details and credit/debit card data, in order to process your purchases and fulfill orders.
When you engage with our Site or open communications from us (such as emails or advertisements), third-party partners or we may automatically gather certain details using online tracking tools (e.g., cookies, web beacons, etc.).

Any third-party data we receive will be handled according to this Privacy Policy. Additionally, please review the section titled "Third Party Websites and Links" for more details.

How We Utilize Your Personal Information

Providing Products and Services
We collect and use your personal data to deliver our services and fulfill our contractual obligations with you. This includes processing payments, managing your orders, sending relevant notifications about your account, purchases, returns, exchanges, and other related transactions, and maintaining and managing your account. Additionally, we may enhance your shopping experience by integrating your account with other Shopify services that you may choose to use. Shopify will handle your information according to its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising
We may use your personal data for marketing and promotional activities, such as sending email, SMS, or postal communications, or displaying personalized ads for products and services. This helps us tailor your experience on our website and across other platforms, improving both the services we provide and the advertisements you see.

Security and Fraud Prevention
Your personal information is also used for security purposes to detect and prevent fraudulent or malicious activity. If you choose to register an account with us, you are responsible for ensuring the safety of your account credentials. We advise you to keep your username, password, and other login details private. Should you suspect any unauthorized access to your account, please reach out to us immediately.

Communication and Service Improvement
We use your personal information to offer customer support and improve our services. This is in our legitimate interest to provide responsive and effective services and to maintain a positive relationship with you as a customer.

Cookies
Like many websites, we use Cookies to enhance our site and services. Cookies help us remember your preferences and improve user interactions with our services, including running analytics and optimizing the site.

Most browsers accept cookies by default, but you can adjust your settings to remove or block cookies. Keep in mind that disabling cookies may limit some features of our website, which could affect your overall experience.

We also respect Global Privacy Control (GPC) signals, which allow you to opt-out of certain uses or disclosures of your data, including targeted advertising. If you opt-out using GPC, we will treat it as a valid request and apply it to your associated account if applicable.

How We Share Your Personal Information
There are certain situations where we may disclose your personal data to third parties for business operations, including:

With vendors or service providers handling tasks such as IT support, payment processing, data analysis, customer service, cloud storage, and shipping.
With business or marketing partners for the purpose of providing services and advertising, who will use your data according to their privacy policies.
With your consent, for example, to facilitate product shipping or to integrate with third-party social media platforms.
Within our corporate group, where necessary for business purposes.
In the event of a business transaction such as a merger, or to comply with legal requirements (e.g., subpoenas or search warrants), enforce terms of service, or protect our rights and users.

Over the past year, we’ve disclosed personal information categories as outlined in the "How We Collect and Use Your Personal Information" section to the following recipients:

Category	Categories of Recipients
Identifiers (e.g., contact details)	Vendors, third-party service providers
Personal information (e.g., contact details, order data)	Vendors, business partners
Commercial data (e.g., purchase information)	Vendors, business partners
Usage data (e.g., website activity)	Vendors, business partners
Geolocation data	Vendors, business partners

We have also "sold" and "shared" personal information for advertising and marketing purposes to business and marketing partners, which includes details such as name, email, phone number, purchase records, and usage data.

Third-Party Websites and Links
Our website may contain links to external websites or platforms that we do not control. When you follow these links, you should review their privacy policies and terms of service. We are not responsible for the privacy practices or security of those sites, and we do not endorse their content unless explicitly stated on our website. Please note that any information shared on social media or public forums may be viewed by other users, and we are not responsible for how that data is used by third parties.

By providing these links, we do not imply an endorsement of those sites or their owners, unless explicitly mentioned.

Children's Privacy
Our Services are not designed for children, and we do not intentionally gather personal data from minors. If you are a parent or guardian of a child who has shared personal information with us, please reach out to us using the contact details provided below to request its removal.

As of the effective date of this Privacy Policy, we do not have knowledge of "sharing" or "selling" (as defined under applicable laws) the personal information of individuals under the age of 16.

Data Security and Retention
Please note that no security system is completely impenetrable, and we cannot guarantee absolute security. Additionally, any data transmitted to us may not be secure while in transit. We advise against sending sensitive or confidential information over unsecured channels.

The length of time we retain your personal data depends on various factors, such as whether we need it for account maintenance, to provide the Services, to meet legal obligations, resolve disputes, or enforce any relevant contracts and policies.

Your Rights
Depending on your location, you may have some or all of the rights outlined below regarding your personal information. These rights may not be absolute and may only apply under specific circumstances. In some situations, we may refuse to honor your request, as permitted by applicable laws.

Right to Access: You may request a copy of the personal information we hold about you, including how it’s used and shared.
Right to Erasure: You may ask us to delete the personal information we hold about you.
Right to Correction: You can request corrections to any inaccurate information we maintain about you.
Right to Data Portability: You may request a copy of your data and, under certain conditions, ask us to transfer it to a third party.
Right to Restriction of Processing: You may ask us to limit or halt our processing of your personal data.
Withdrawal of Consent: If we rely on consent to process your data, you can withdraw that consent at any time.
Right to Appeal: If we refuse to process your request, you have the right to appeal our decision by directly responding to the denial.

Communication Preferences
We may occasionally send you promotional emails. You can opt out of receiving these emails at any time by clicking the unsubscribe link in our communications. If you opt out, we may still send you non-marketing emails, such as updates regarding your account or orders.

To exercise any of these rights, please contact us using the details provided below.

We will not discriminate against you for exercising your rights. To verify your identity and process your request, we may ask for information such as your email or account details. If you wish, you may designate an authorized agent to make requests on your behalf. However, we will need to verify both the agent’s authority and your identity directly. We will respond to your request in a timely manner, as required by applicable laws.

Complaints
If you have any concerns about how we handle your personal information, please contact us using the information below. If you are not satisfied with our response, depending on your location, you may appeal our decision or file a complaint with your local data protection authority.

International Transfers
Please note that your personal information may be transferred, stored, and processed outside your country of residence. We may also share data with third-party providers and partners located in other countries.

When transferring data outside of Europe, we ensure compliance with applicable safeguards, such as the European Commission’s Standard Contractual Clauses, or equivalent mechanisms, unless the destination country has been deemed to provide adequate protection.

Contact Information

Our Services are not designed for children, and we do not intentionally gather personal data from minors. If you are a parent or guardian of a child who has shared personal information with us, please reach out to us using the contact details provided below to request its removal.

As of the effective date of this Privacy Policy, we do not have knowledge of "sharing" or "selling" (as defined under applicable laws) the personal information of individuals under the age of 16.

Right to Access: You may request a copy of the personal information we hold about you, including how it’s used and shared.
Right to Erasure: You may ask us to delete the personal information we hold about you.
Right to Correction: You can request corrections to any inaccurate information we maintain about you.
Right to Data Portability: You may request a copy of your data and, under certain conditions, ask us to transfer it to a third party.
Right to Restriction of Processing: You may ask us to limit or halt our processing of your personal data.
Withdrawal of Consent: If we rely on consent to process your data, you can withdraw that consent at any time.
Right to Appeal: If we refuse to process your request, you have the right to appeal our decision by directly responding to the denial.

To exercise any of these rights, please contact us using the details provided below.

Contact Information
If you have questions regarding this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at [email protected]